We are sorry to hear that you are experiencing difficulties with your case.
Our cases have been designed and tested to ensure that these types of issues do not occur. There may be an internal issue with the phone as the proximity sensor located on the front of the phone should be turning off the screen when covered. It appears to be an issue with the iPhone.
Please see a link below that includes some tips on how to troubleshoot the proximity sensor on your phone. We also recommend taking your phone into an Apple Retail store if the problem continues.
https://www.imyfone.com/iphone-issues/iphone-proximity-sensor-not-working/
Please feel free to let us know if you have any other questions.
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