Our cases have been designed and tested to ensure that these types of issues do not occur, however Apple has made recent changes to their iOS that automatically locks phones when any phone cover is applied. With that said, it can be fixed with a simple change to your phone settings :)
Please follow the instructions below or watch this short video to help you change your settings and resolve this issue:
1) Go to the settings on your phone
2) Click on "Display & Brightness"
3) Toggle "Lock/Unlock" to OFF (color should be white in the off position)
Doing this will turn off the “Automatically lock and unlock your iPhone when you close and open the iPhone cover".
Please feel free to let us know if you have any other questions!
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